KMID : 0384920110200020130
|
|
Korean Journal of Occupational Health Nursing 2011 Volume.20 No. 2 p.130 ~ p.142
|
|
The Relationship of Emotional Labor, Empowerment, Job Burnout and Turnover Intention of Clinical Nurses
|
|
Lee Keum-Jae
Lee Eliza
|
|
Abstract
|
|
|
Purpose: The purpose of this study was to identify the relationships among emotional labor, empowerment, job burnout, and turnover intention.
Methods: The design of this study was a cross-sectional descriptive study. The subjects of this study were 358 nurses working for over 6 months in Seoul and Gyeonggi-do. The data were collected from 4th to 30th of September, 2009 through one-to-one interviews. Survey data were analyzed using t-test, one-way ANOVA, Pearson¡¯s correlation coefficient, and hierarchical regression.
Results: We find the positive correlation of turnover intention with emotional labor and with job burnout, but the negative correlation of empowerment with job burnout and with turnover intention. The nurses¡¯ turnover intention scores were relatively low with 1.30. Job burnout, shift work, and frequency of turnover were predictors of turnover intention. The most powerful predictor variable was job burnout (¥â=.420, p<.001). We find that emotional labor and empowerment as determinants of turnover intention are not significant.
Conclusion: These results suggest that manager should consider shift work of nurses and job burnout in order to manage nurse organization and esource effectively.
|
|
KEYWORD
|
|
Emotional labor , Empowerment, Job burnout, Turnover intention
|
|
FullTexts / Linksout information
|
|
|
|
Listed journal information
|
|
|
|